Ukraine's railway giant JSC Ukrzaliznytsia (Ukrainian Railways) in partnership with Visa and Middleware Inc. plans to launch a chatbot on Viber and Telegram along with ticket sales.
Read alsoRail giant elaborates on transportation amid new lockdown in UkraineThe chatbot will be launched based on the Corezoid Hyperautomation Engine technology, the company's press service said on its website on January 11.
The company will present the project to the public on Tuesday, January 12, the report said.
Ukrzaliznytsia's new services
- Ukrzaliznytsia is considering the possibility of integrating food ordering into the online rail booking and ticketing system.
- In December 2020, the company established a special service center for customers who order collective transportation and other services.
- Ukrzaliznytsia is a joint-stock company wholly owned by the state. The company is included in the list of state enterprises that are not subject to privatization. The Ukrainian railways account for 82% of freight transportation and for about 50% of passenger traffic by all types of transport. It ranks fourth on the Eurasian continent, following railway operators of China, Russia, and India, in terms of cargo transportation volumes.