Ukrainian Language Ombudsman Taras Kremin has said the service sector should switch exclusively to the Ukrainian language from January 16, 2021.
"In a supermarket and in an online store, in a cafe, a bank, at a gas station, in a pharmacy or a library, wherever you are – the service should be in Ukrainian. Only at the request of the client, his personal service may be carried out in another language," he wrote on Facebook.
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In case of violation of their rights to receive information and services in Ukrainian, customers must contact the language ombudsman.